Our Support, Your Success

Your subscription includes a dedicated Customer Success Manager with significant experience in the industry, as well as a team of Product Specialists that are always at your service. It’s their mission to do everything in their power to make you and your team successful with Granular.

Premium Service

Granular is not just a software product, it’s a premium farm management service with technology at its core.

Strategic Consultants

We use Strategic Business Reviews to consult with you on your unique objectives and challenges and 
will tailor your use of Granular to achieve better outcomes.

Here to Help

Your farm doesn’t take a break, so our dedicated Customer Success team is available whenever you need us.

Customer Testimonials

"The best part about working with Jim is that he always tries to understand 
what I'm trying to achieve from a business standpoint, be it inventory management or better financial analysis. From there, he tailors the training so that I can get the most out of the product. It truly feels like a partnership and your support is second to none." — Shawn Feikema, Circle F Farms

"They have the understanding and knowledge to quickly grasp the 
reasons for our questions and resolve our issues."

"Excellent. Answers are provided quickly and when they don't know, 
they stay with the problem and give us a solution as soon as they find one."

Customer Success Managers

Ben Sinele
Champaign, IL
  • Grew up on the family’s grain production farm in West Central Illinois
  • Worked at Monsanto, specializing in Climate Pro implementation
  • B.S. in Agricultural & Consumer Economics and a Minor in Crop Science from the University of Illinois
Casey Call
San Francisco, CA
  • Grew up on 4th generation family-owned vegetable and grain farm in western New York
  • B.S. in Agricultural Science from Cornell University, M.B.A. from California State University-Bakersfield
  • Worked as the agronomist for one of the largest vegetable growers in the country
Christina Ross
Champaign, IL
  • Grew up on a family grain farm in Central Illinois
  • B.S. in Food Sciences from University of Illinois at Urbana-Champaign
Collin Reeser
Champaign, IL
  • Grew up on family grain farm in East Central Illinois
  • M.S. Agricultural & Consumer Economics from the University of Illinois, where he also spent four years conducting bio-energy research
Dakota Hoben
Ames, IA
  • Grew up on a diversified grain and livestock farm in Southeast Iowa
  • Previously worked in Business Development for a large farm and ag private equity group
  • Graduated with his B.S. from Iowa State University in Agricultural Business, Political Science, Economics, and International Agriculture
Jamie Ordway
Butler, IN
  • B.S. in Business Administration
  • Worked for 5 years with an ag software company in Northern Indiana where she sold and supported precision software and hardware
Jim Ochterski
Canandaigua, NY
  • Lives in Canandaigua, NY with his wife and two children
  • 15 years leading regional agriculture economic development with Cornell University Cooperative Extension, with emphasis on entrepreneurship and technology applications for agriculture
  • MS Natural Resources / Rural Landscape Planning, University of Michigan and BS Cell & Developmental Biology, University of Rochester
Kari Wozniak
Champaign, IL
  • Illinois native with expertise in international food systems and ag supply chain management
  • B.A. in Global Studies, MBA University of Illinois at Urbana-Champaign
  • Previously managed international programs at the ADM Institute for the Prevention of Postharvest Loss at UIUC
Madelyn Walters
Champaign, IL
  • Grew up on grain farm in Northern Illinois
  • B.S. in Agricultural & Consumer Economics from University of Illinois
  • Previous experience in ag consulting

Product Specialists

Gabby Johnson
Champaign, IL
  • Grew up on an organic farm in central Illinois.
  • Graduated from University of Illinois in May 2017 with a BS in Crop Science
Jennifer Banowetz
DeWitt, IA
  • B.A. in Organizational Management
  • Raised on her family’s cattle and pig farm near DeWitt, and worked at her family’s feed & grain store
Joe Alvarado
Champaign, IL
  • Provides professional support and assistance to Granular customers
  • Previous experience in Customer Support for an Ag Retail/Accounting software company
  • BA from Wesley College in Dover, DE

Content Specialists

Jen Allen
New Bloomfield, MO
  • Lives on a small farm just outside Columbia, MO with husband and son
  • B.S. in Animal Sciences from the University of Missouri, M.S. in Agricultural Education from the University of Missouri
  • Previously worked as a liaison and software support specialist for both agricultural and biomedical researchers